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Balwyn Blazers

Balwyn Blazers · Team Sheets

User Guide

How to log in, find your team's sheet and ask the club for help — for players, parents, coaches and team managers.

1 Logging in

There's no password. You log in with the email PlayHQ has for you (your Account Holder Email) and a one-time code.

  1. Enter your email address and click Log In.
  2. If you're offered Send the code by, choose Email or Mobile (SMS). If the club has no mobile for you, the code is emailed.
  3. Enter the 6-digit code and click Verify & continue.

A parent's login shows the team sheets for all of their children.

Next time, the login page fills in your email for you. If it's not you, click Use a different address.

Tip

No code? Check your spam folder, then click Resend code. Still stuck? Click send the club a question on the login or code page and the club will reply by email.

If you're an Age Group Coordinator

My Sheets shows an extra Age Group Coordinator card listing every team in the age groups you coordinate. Click any team to see its full team sheet.

Use Show, beside the season at the top of My Sheets, to list only the teams without a coach, without a TM, or without either.

You also get Admin and Activity in the top bar — see the Admin guide under Help.

You can set up and change the scoring roster for any team in your age groups.

When a parent, player or volunteer sends a Question for your AGC, or asks about Team allocation from a team sheet, the club's Help Desk emails you the question with a link. Log in to the Help Desk with the email address the club has for you and choose Questions for you as an AGC to answer it. They see your answer there; you see their name, never their email address or mobile.

Missing an age group? Ask a club admin to check your AGC details.

3 Reading a team sheet

Click a team name to open its sheet. It shows:

  • The team, competition and season.
  • The Training Schedule (day, time and venue), or Non Training for a team that doesn't train with the club.
  • Players, by singlet number, with each player's parents and their mobile and email.
  • Volunteers: the coaches and team managers, with their mobile and email.
  • The team's Age Group Coordinator, by name only, with a Send a question button. It opens Submit a Question with Question for your AGC and the team already chosen. Not assigned means the age group has no AGC yet.
  • Any contacts the club has added, such as for registration, fixtures, or team and uniform questions.

In the Volunteers table:

  • Coach Required or Team Manager Required means nobody is in that role yet. Self Coaching means the team coaches itself.
  • (proposed) means the club has put that person on the team but PlayHQ hasn't allocated them there yet.
  • Alternate contact under a coach or team manager is a parent to contact for a volunteer under 18.

The buttons at the top of the sheet:

  • Email All (BCC) — opens your email app with the whole team's addresses in BCC.
  • Add Contacts (vCard) — downloads everyone's contact details to add to your phone or computer.
  • Add to My Calendar — downloads the weekly training session as a calendar event. Shown once training is set.
  • Scoring Roster — see Who's scoring this week.
  • Request Refund — for your own players on the team. See Asking for a refund.
  • Print — see Printing a sheet.

To message the club about the team, click Got a question? Click here to send a message to the club under the Volunteers table:

  1. Under What's your query about?, choose Training time/location, Team allocation, Season information or General.
  2. Type your message under Details and click Send.

A Team allocation question goes to the team's Age Group Coordinator as a ticket. The page gives you its number, you get an email when they answer, and you can follow it under Help > My tickets.

Anything else goes to the club by email. You get a copy, and the club replies by email.

Who's scoring this week

Click Scoring Roster on a team sheet to see which family scores each round. Anyone on the team can see it, and My Sheets shows who's scoring next round.

The team's coaches and team managers set it up. The team's Age Group Coordinator and club admins can too.

  1. Open the team's Scoring Roster.
  2. Click Create the roster. Every round is filled in with families taking turns in singlet-number order, skipping byes. If you're a coach with a child on the team, you can tick Leave the coach's family out of the rotation first.
  3. To change a round, pick a different family (or nobody yet) from its dropdown and click Save roster.

Start again fills every round in again from the start. Remove the roster clears it.

Click Print to print it or save it as a PDF, or Download CSV to open it in a spreadsheet.

The roster needs the season's round dates. If there are none yet, the page says so.

Season fixtures

On My Sheets, open About this page and actions under the welcome and click Season Fixtures to see the competition's round, bye and finals dates.

  • Pick a season from the dropdown.
  • Print prints the dates or saves them as a PDF.
  • Scoring Template (Word) downloads the dates with a blank column for filling in a scoring roster by hand.

Letting someone else see your team sheets

If your club has switched it on, the PlayHQ account holder can give access to:

  • Another parent or guardian whose email is on your child's registration. They see all the players it's on. One per season.
  • One of your players, so they can see their own team with their own email. One for each player.
  1. On My Sheets, open the Delegate access card and click Add a delegate (or Give a player access).
  2. Choose how to get a code, click Add a delegate, then enter the code and click Continue.
  3. Under Who is this for?, choose Another parent or guardian or one of your players.
  4. Enter their name (for a parent or guardian) and email. For a player you can add a mobile so their code can be texted.
  5. Click Send request.

The club checks each request and emails you both the answer. The person then logs in with their own email.

Access is for the current season only. You'll need to ask again next season.

To stop it, click Withdraw delegate (or Take away …'s access) on the Delegate access card. It stops straight away.

Asking for a refund

Refunds are handled on the club's Help Desk. There are two ways in:

  • Click Request Refund beside your player on My Sheets or on their team sheet. You're taken to the Help Desk already signed in, with that registration chosen.
  • Or choose Help > Request a refund and log in to the Help Desk with your account holder email.

The form shows what you paid in PlayHQ and what you may be eligible for. Add the reason, your bank details and any receipt or medical certificate, and send it.

You'll get emails as it moves along. You can also follow it, and reply, under My tickets.

4 Printing a sheet

  1. Click Print on the team sheet.
  2. In your browser's print window, print it, or choose Save as PDF.

Menus and buttons are left off the printout.

Tip

If the printout comes out portrait and cut off, set the layout or orientation to Landscape in the print window.

Your account and passkeys

If your club has switched passkeys on, you can sign in with your device's fingerprint, face or PIN instead of waiting for a code.

  1. Click your name in the top bar to open Your account.
  2. Under Signing in, follow the steps to add a passkey. You'll be sent a code first.

You may also be offered one straight after you log in. To use it, click the email box on the login page, or Sign in with a passkey. A code always still works.

To remove a passkey, click Remove beside it on Your account.

If something looks wrong

Nothing showing?

Try another season in the dropdown on My Sheets. If there's still nothing, you may not be registered for that season, your registration may not have reached Team Sheets yet, or you logged in with a different email from the one PlayHQ has. Ask the club to check.

A name, singlet number or contact detail wrong? It comes from PlayHQ, so correct it there. The change shows up here after the club's next update.

Anything else? Use Submit a Question.

Ask a question

If your club has switched it on, Help > Ask a question answers questions about how Team Sheets works, or what the EDJBA by-laws say — a fill-in player, a ball size, a forfeit. Claude answers from this guide and the by-laws, and says which section the answer came from.

  1. Choose Help > Ask a question.
  2. Type your question and click Send.
  3. Read the answer and where it came from. Click Yes or Not helpful under Was this helpful? — the club reads these to improve the guide.

It explains how things work. It can't see the club's records — whether someone is registered or on a team, who coaches it, what's been approved — and it doesn't give advice about a particular player, game or incident. For those, click Ask the club instead, which opens Submit a Question.

You can ask up to 20 questions a day.

Asking the club

To ask a question or report a problem:

  1. Go to the page you're asking about, then choose Help > Submit a Question.
  2. Under What's it about?, choose Login, Functionality (something doesn't work), Refund Request (a question about a refund you've already asked for), Question for your AGC or Other.
  3. For Question for your AGC, choose the team under Which team is it about?. It goes to that team's Age Group Coordinator, who answers on the Help Desk. They see your name, never your email address or mobile.
  4. Describe the problem or question.
  5. Optionally add up to 3 screenshots, photos or PDFs.
  6. Click Send to the club.

The club can see which page you were on, so just say what you expected and what happened.

To ask for money back, don't use Submit a Question: click Request Refund instead (see Asking for a refund). Choosing Refund Request here says so too.

Help > My tickets lists everything you've sent, from any of the club's apps, marked New, Open or Closed. Club replied means the club is waiting on you. A refund shows where it's up to.

When the club replies you'll get an email. Reply to it, or open the ticket and answer underneath. Replying to a closed ticket reopens it.

For an incident, an injury or the facilities, use Help > Club feedback.

Balwyn Blazers Team Sheets · User Guide